Terms of Use & Conditions of Sale

Terms of Use & Conditions of Sale

Access to and use of this website, as well as the purchase of products offered through it, are governed by these Terms of Use and Conditions of Sale. By browsing this website or placing an order, the user confirms that they have read and accepted these terms.

This website is operated by VILMUPA S.L., a company legally incorporated in Spain and registered with the Valencia Commercial Registry: Volume 7431, Folio 176, Sheet V-88776, with registered office at C/ Colón 26, 46100 Burjassot, Valencia, Spain, and Tax Identification Number (CIF) B97297410.

1. Acceptance of the Terms

Use of this website is subject to the user's full, express, and unconditional acceptance of these Terms of Use in force at the time of access.

If the user does not agree with these terms, they must refrain from using the website or purchasing products through it.

Browsing the website and using its services constitutes acceptance of these Terms.

2. Contractual Information and Documentation

These Terms of Use and Conditions of Sale are permanently available on this website, allowing users to consult, download, save, or print them at any time.

When creating an account or placing an order, users must tick the box confirming that they have "Read and Accepted the Terms and Conditions", thereby expressly accepting these terms and our Privacy Policy.

3. Ordering Process

• The user selects products and adds them to the shopping basket.
• To complete the purchase, the user must register or log in as a customer.
• Before confirming the order, a summary will be displayed showing products, prices, taxes, and any applicable delivery charges.
• Once payment has been completed, the user will receive an order confirmation email.

4. Prices and Taxes

Unless otherwise stated, all prices displayed on this website include the applicable Value Added Tax (VAT) in accordance with current legislation.

In the event of an obvious typographical error affecting a product price, the customer will be informed as soon as possible and given the option to confirm or cancel the order free of charge.

5. Availability and Service

All orders are subject to product availability. If, for any reason, a product cannot be supplied, the customer will be informed and offered the choice of an alternative product or a full refund of the corresponding amount.

6. Customer Service and Complaints

Any request for information, enquiry, or complaint may be directed to our Customer Service Department using the contact details provided on this website.

Receipt of the complaint will be acknowledged, and a response will normally be provided within approximately 15 calendar days.

7. Governing Law and Jurisdiction

All purchases made through this website are governed by Spanish law.

In the event of a dispute, and where permitted by applicable legislation, the parties agree to submit to the jurisdiction of the Courts and Tribunals of Valencia, Spain.

Consumers may also access the European Online Dispute Resolution (ODR) platform for consumer-related disputes.